Data Deletion Instructions

ServeDesk, operated by BrandLab Media, respects your right to request deletion of your personal information. This page explains how to ask us to delete data associated with you or your business, including data received through connected channels such as WhatsApp and Facebook / Messenger.

Depending on your relationship with ServeDesk, a deletion request may cover:

• Your ServeDesk account information (name, email and role) if you are a user or agent.
• Customer/contact records, conversations and messages stored within a ServeDesk organisation.
• Data received through an authorised WhatsApp or Facebook / Messenger connection.
• Related case notes, tags, assignments and stored media references.

Some information may be retained where we have a legitimate legal or business reason to keep it (for example, records required for compliance, dispute resolution, security or accounting), for a limited period, after which it is deleted or anonymised.

If you are an end-customer who messaged a business that uses ServeDesk, that business generally controls your information. Please contact that business directly to request deletion. You may also submit the form below and we will forward your request to the relevant business where we can identify it, and support them in responding.

You can request deletion in either of the following ways:

• By email: send a request to privacy@brandlab-media.com with enough detail for us to locate your data (for example your name, email, the business involved and the channel used).
• Using the form below: submit the request form and we will log it for our team to action.

If you connected a WhatsApp number or Facebook Page to ServeDesk, an administrator can also disconnect the integration at any time from the ServeDesk Channels settings, which stops future access through that connection.

We will acknowledge your request and process it within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity or ask for additional details before completing the deletion. Once processed, we will confirm completion to the email address you provide, subject to any information we are legally required to retain.

For any questions about data deletion or your privacy rights, contact the ServeDesk privacy team at privacy@brandlab-media.com. See also our Privacy Policy.